Quality as a contractual standard, not a talking point.
We publish our quality standards so clients can hold us to them. Every engagement produces a QC trail: a documented record of every decision from instrument design to data handoff.
Six things we contractualise.
These are written into our SOWs and measurable at delivery.
15% back-checks minimum.
Field supervisors independently re-interview minimum 15% of respondents. Documented before data is cleaned.
GPS-stamped by default.
Every CAPI interview is GPS-stamped at point of data capture. Location outliers trigger automatic review.
Every cleaning decision logged.
Full cleaning log with every value changed and every record dropped, with the analyst's rationale.
Real-time client dashboard.
Clients see daily field progress against targets. No surprises at close of data collection.
Paradata with every dataset.
Interview timing, interviewer ID, device ID, and response pattern data accompany every clean dataset.
Fraud detection.
Every engagement includes guaranteed data integrity standards, with rigorous fraud detection and removal built into our methodology.
Seven checkpoints. All documented.
Each step produces a documented output you can show an auditor, a donor, or an IRB.
Instrument Review & Cognitive Testing
Cognitive testing with 8–12 respondents. Ambiguous items flagged and revised before translation.
Enumerator Training & Certification
2-day minimum protocol training, standardised assessment. Scores retained for audit.
Pilot & Pre-Field Validation
Full pilot with 30–50 respondents outside study sample. Instrument locked only after sign-off.
Real-Time Field Monitoring
Daily progress tracked on live dashboard. GPS validation and response time monitoring continuous.
Back-Checks (min. 15%)
Independent re-interviews. Discrepancies documented. Flagged interviews reviewed before inclusion.
Data Cleaning & Validation
Logic checks, range validation, duplicate detection. Every cleaning decision documented.
Data Handoff & Quality Memo
Final package with quality memo summarising QC outcomes, known limitations, and reporting caveats.